Quality Assurer (Finchoice)
Overview
As a Quality Assurer at Weaver Fintech Ltd, you will be responsible for monitoring and analyzing sales and service interactions between consultants and customers. Your role is crucial in ensuring that consultants meet the prescribed performance standards. You will provide feedback and identify necessary training or coaching for consultants to support the long-term customer engagement objectives of the business.
Responsibilities
- Monitor and analyze sales and service interactions between consultants and customers.
- Coordinate with managers and supervisors to ensure appropriate numbers of calls are audited monthly.
- Conduct audits on recorded and live calls to ensure standards of legal compliance and business process rules are met.
- Provide objective assessments regarding consultants' adherence to legal compliance requirements and business process rules.
- Monitor overall performance of individual consultants and teams against required standards.
- Provide quality, consistent, and objective feedback to consultants about their performance.
- Complete appropriate evaluation checklists and feedback documentation.
How to apply
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