Home Claims Advisor - UK
Overview
Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. Your main objective will be to understand, address and resolve customer concerns while adhering to treating customers fairly and upholding principles and FCA guidelines.
Requirements
- National Senior Certificate
- Clear Credit and Criminal record
- 1 year of Home Insurance Experience
- Experience managing claims from First Notification of Loss (FNOL) through to final settlement
- Experience booking and registering new home insurance claims accurately
- Excellent command and use of English, both written and verbal
- Attention to detail
- Strong analytical and numeric skills
Responsibilities
- Ensure the customer’s interest comes first while providing exceptional customer service
- Engage and communicate effectively to resolve complaints in a timely manner
- Lodge claims, update details, and make adjustments or cancellations
How to apply
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