USA Customer Service Advisor - (Umhlanga)
Overview
Be the Voice That Delivers Exceptional Customer Experiences. Assist customers with online orders and general inquiries, handling a wide range of calls from placing orders to processing returns. Navigate multiple systems to research order details and resolve issues while communicating policies and delays professionally.
Requirements
- Minimum of one year international customer service experience on an Omni channel campaign dealing with end-to-end queries
- USA or Australian campaign experience is advantageous
- Ability to navigate approximately 15-20 systems/tools
- Flexibility to work rotational shifts aligned to US time zones
Responsibilities
- Assist customers with online orders and inquiries
- Handle calls related to order placement, tracking, returns, cancellations, and delivery status
- Resolve issues during the call without follow-ups
- Communicate policies and product issues professionally
- Maintain accuracy and strong documentation
- Participate in coaching sessions and apply feedback
How to apply
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