Logistics Manager
Vacancy at a glance
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Overview
Lead and optimise PAXI’s end-to-end parcel network by overseeing parcel delivery & collection to achieve peak operational efficiency, service excellence, and cost performance, while building high-impact stakeholder relationships to deliver a seamless customer experience. Drive end-to-end operational execution across merchants, couriers, and retail store points to ensure seamless parcel induction, tracking, and counter-to-counter and counter-to-home fulfilment.
Requirements
- Tertiary qualification, preferably in Logistics & Supply Chain
- At least 5-7 years related work experience, preferably in Courier / Logistics / Supply Chain
- Ecommerce, Warehousing/DC and Freight Forwarding/customs clearing experience will be an advantage
- Middle Management experience of 3-5 years
- Computer Literate (MS Office/Google Suite)
- Basic understanding of contract management
- Strong problem analysis
- Stakeholder Management skills
- Project management skills
- Financial savviness
Responsibilities
- Direct seamless parcel induction, pickup, and delivery processes across merchants, couriers, and retail locations, maintaining high in-store scanning compliance to eliminate aging, uncollected stock
- Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews
- Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure exceptional service standards, and meet target parcel volumes
- Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims
- Identify and manage claims from couriers with significant hub losses and hi-jacked parcels to ensure minimal losses for PAXI clients
- Optimise retail drop-off, collection, and return operations using ongoing process reviews and time-and-motion studies to reduce counter wait times
How to apply
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