Patient Liaison Officer - Healthwise
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
We are looking for a Patient Liaison Officer to support our hospital catering team by engaging with patients, capturing meal preferences, managing diet requirements, and ensuring a positive patient experience. This role provides a vital communication link between patients, nursing staff, and the catering team to support safe, accurate, and patient-centred meal service.
Requirements
- Grade 12 / NQF Level 4
- 1–2 years’ experience in a hospital, healthcare, catering, or patient-facing role (advantageous)
- Experience in hospitality, customer service, or food service
- Knowledge of hygiene and infection-control standards is beneficial
Responsibilities
- Ensure that guests are greeted courteously
- Be readily available at all times to deal with problems or complaints
- Ensure that front of house area has been serviced and maintained to the standards laid down by the Company
- Ensure effective liaison between front of house and back of house departments
- Ensure effective and speedy service
- Ensure that enquiries, messages, are dealt with courteously and efficiently
- Ensure that all Front of House areas are clean and tidy at all times
- Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing
- Circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff
- Monitor trends within the industry and make suggestions how these could be implemented
- Visit patients daily to record meal choices, diet needs, allergies, and cultural or religious preferences
- Capture and communicate patient meal orders accurately and on time to the catering team
- Confirm special diet instructions with nursing staff to ensure clinical compliance
- Check patient trays for accuracy and presentation before delivery
- Record patient feedback and report trends to the Catering Manager
How to apply
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