Ramp Agent
Overview
Ensure safety regulations is adhered at all times regarding Dangerous Goods; Ensure general safety and security around the aircraft; Liaise between crew and ground handler to obtain boarding clearance for passengers; Monitor the loading and offloading of baggage and cargo; Advise ground handling partner of any load changes; Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place for arrivals; Conduct ramp safety audits when required; Ensure ramp vehicles are clean and fueled; Pick up and drop off crew as and when required; Monitor flight operations to ensure on-time-performance is met; Allocate delays as and when required; Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities; Ensure all service providers are present as required per flight; Conduct Ad hoc inspections in the baggage department; Must perform any duty allocated/delegated by the senior on duty; Arrange support for heavy or oversized equipment/cargo; Ensure sufficient staff as per SLA; Conduct FOD checks; Report any irregular activities related to Flight Operations; Coordinate any disrupt operations; Monitor Ramp and Passenger service KPIs; Complete ramp agent form for every flight; Compile reports for irregular/incidents if required; Liaise across different departments and stations; Coordinate with the relevant stakeholders to ensure on time departure.
Requirements
- Grade 12 or equivalent
- Minimum of 2 years' experience in an Airline/Aviation environment
- Code 08 Drivers License
- No criminal record
- Airside knowledge
- Planning, organizational and time management skills
- Excellent interpersonal skills
- Strong communication skills (verbal and written)
- Problem solving capability
- Decision making skills
- Ability to multi-task and delegate
- Computer literate
- Customer orientated
Responsibilities
- Ensure safety regulations is adhered at all times regarding Dangerous Goods
- Ensure general safety and security around the aircraft
- Liaise between crew and ground handler to obtain boarding clearance for passengers
- Monitor the loading and offloading of baggage and cargo
- Advise ground handling partner of any load changes
- Ensure effective turnarounds/reducing delays
- Conduct ramp safety audits when required
- Ensure ramp vehicles are clean and fueled
- Pick up and drop off crew as and when required
- Monitor flight operations to ensure on-time-performance is met
- Allocate delays as and when required
- Assist with crew requests
- Ensure all service providers are present as required per flight
- Conduct Ad hoc inspections in the baggage department
- Must perform any duty allocated/delegated by the senior on duty
- Arrange support for heavy or oversized equipment/cargo
- Ensure sufficient staff as per SLA
- Conduct FOD checks
- Report any irregular activities related to Flight Operations
- Coordinate any disrupt operations
- Monitor Ramp and Passenger service KPIs
- Complete ramp agent form for every flight
- Compile reports for irregular/incidents if required
- Liaise across different departments and stations
- Coordinate with the relevant stakeholders to ensure on time departure
How to apply
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