Senior Desktop Support Engineer (End-User Computing)
Prescient
Overview
We are looking for a senior engineer to own and modernise Prescient's end-user computing environment. You will build on and modernise our WDS-based imaging, packaging and automation processes, manage endpoints through Intune and Entra, and remain hands-on with deskside and remote support.
Requirements
- At least 5 years' experience in desktop or end-user computing support within a corporate environment.
- Imaging and OS deployment for Windows 11, with WDS required.
- Application packaging and deployment using Intune.
- Microsoft 365 / Office 365 administration, including Outlook, Teams, SharePoint and OneDrive.
- Microsoft Intune endpoint management, including enrolment, compliance, configuration and application policies.
- Microsoft Entra ID, including identity, groups, conditional access and device registration.
- Solid understanding of operating systems, networking fundamentals and IT service-management practices.
Responsibilities
- Build, maintain and improve Windows 11 images and deployment processes using WDS.
- Manage OS deployment, driver and BIOS management, and device provisioning, including Autopilot where applicable.
- Support and maintain Windows and Apple macOS endpoints.
- Package, test and deploy applications via Intune and existing deployment tooling.
- Maintain software update and patch compliance across the estate.
- Develop and maintain PowerShell scripts to automate deployment, configuration, remediation and reporting.
- Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive, from an end-user support perspective.
- Manage device enrolment, compliance, configuration and application policies in Intune.
- Provide second-line, remote and deskside support, taking ownership of incidents and requests from logging through to resolution.
- Manage the IT asset lifecycle, including provisioning, tagging, tracking, maintenance and decommissioning.
- Create and maintain SOPs, build documentation and knowledge-base articles.
How to apply
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