IT Support Technician
Overview
Raubex Building Cape is looking for a Junior IT Support Technician to join our IT team on a contract basis. This is a hands-on role for someone with 2–4 years of solid IT support experience who is comfortable working independently, handling both end-user support and the operational side of keeping our environment running from Microsoft 365 support through to hardware deployments and network installations at remote sites.
Requirements
- South African citizen
- Grade 12
- A relevant IT qualification (diploma, degree, or recognised certifications like CompTIA A+ and/or Network+)
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent qualification would be advantageous
- Minimum 2-4 years of experience in an IT support role or similar technical position
- Working knowledge of the Microsoft 365 suite and Windows 11
- Practical experience with desktop and laptop hardware and software troubleshooting
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and basic network troubleshooting
- Endpoint management / antivirus exposure (e.g. Microsoft Defender, Trend Micro, or similar)
- Strong written and verbal communication skills
- Customer-focused approach
- Valid driver's licence and willingness to travel
Responsibilities
- Provide remote and on-site IT support across Microsoft 365, Office applications, Windows, and core line-of-business software
- Triage, manage, and resolve helpdesk tickets within agreed SLAs, keeping users informed throughout
- Configure, deploy, and maintain desktops, laptops, and peripherals for new and existing users
- Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Active Directory / Entra ID
- Perform software installations, upgrades, patches, and OS deployments
- Diagnose and resolve hardware faults, and coordinate repairs or replacements with suppliers
- Install and support network hardware (switches, access points, routers) at remote sites
- Provide second-line server support under the guidance of senior team members
- Manage IT stock, asset registers, and the IT storeroom — including stock takes and inventory accuracy
- Source and process hardware and software quotations from approved suppliers
- Maintain accurate documentation for IT procedures, configurations, and user-facing knowledge base articles
- Support the IT team on broader projects, rollouts, and infrastructure initiatives as required
How to apply
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