Specialist Recruitment Officer — Contact Centre Talent Acquisition
GBS
Vacancy at a glance
- Employer
- GBS
- Location
- KwaZulu-Natal
- Pay or stipend
- Not provided in listing
- Closing date
- 6 Nov 2026
- Employment arrangement
- Associate
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
We are seeking an experienced Specialist Recruitment Officer to deliver a comprehensive, end-to-end talent acquisition service for specialist roles within our contact centre environment. This is a high-impact role for a strategic recruiter who can identify, attract, assess, and secure scarce and highly specialised talent.
Requirements
- Minimum 3 years’ recruitment experience specifically in Specialist and Support recruitment, including senior support, management, and/or technical roles.
- Demonstrated experience recruiting for scarce-skill, specialist, managerial, or technical positions in a contact centre, BPO, shared services, or similar high-volume professional environment.
- Strong knowledge of sourcing channels and methods that deliver results for senior, managerial, and technical appointments.
- Proven ability to conduct structured behavioural, situational, technical, and panel interviews.
- Experience with background screening, reference checking, and pre-employment compliance processes; MIE or equivalent screening certification is advantageous.
- Working knowledge of relevant South African labour legislation, including BCEA and EEA principles.
- Proficiency in MS Excel, recruitment systems/ATS platforms, and recruitment reporting.
- Excellent communication, stakeholder-management, negotiation, administration, and relationship-building skills.
- High attention to detail, confidentiality, professionalism, analytical ability, and accountability.
Responsibilities
- Develop targeted sourcing plans for specialist, senior support, management, and technical vacancies.
- Use proactive and creative sourcing methods to identify passive, scarce, and highly specialised candidates.
- Prepare compelling job profiles, advertisements, and role specifications in partnership with hiring managers.
- Build and maintain talent pipelines, professional networks, industry relationships, and internal referral channels.
- Screen, shortlist, and assess candidates against technical, managerial, qualification, leadership, and cultural-fit requirements.
- Conduct competency-based, technical, telephonic, and panel interviews; coordinate interview panels and assessment processes.
- Manage pre-employment checks, including employment, qualification, criminal, credit, professional-body, and reference checks, with strict confidentiality and compliance.
- Verify candidate suitability against fit-and-proper, regulatory, and role-specific requirements; escalate potential risks where identified.
- Strengthen employer brand and deliver an excellent candidate experience for senior and specialist professionals.
- Maintain accurate recruitment records in the ATS/recruitment database and provide daily, weekly, and monthly reporting on time-to-fill, sourcing effectiveness, offers, and pipeline metrics.
- Confirm start dates and coordinate onboarding requirements with successful candidates and relevant stakeholders.
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Specialist Recruitment Officer — Contact Centre Talent Acquisition at GBS, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
Keep your CV contact details current and tailor your profile to this opportunity. Include supporting documents only as requested by the employer. Check whether the employer requires an online profile, a cover letter or answers to screening questions. Complete required fields accurately and review attachments before sending.
Check the opportunity-specific conditions
Consider the practical details of the advertised position as well as its title. Check the stated workplace, schedule and employment arrangement on the employer’s page before deciding whether to apply. If salary or working hours are not advertised, treat them as unconfirmed rather than relying on estimates from similar roles. Where the source provides an enquiries contact, use it to clarify the advert; send applications only to the designated submission destination.
Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
Keep a record and protect your information
Save a copy of the advert and your submission confirmation. Use Mark as applied to track this opportunity in My Jobs. Verify the destination before sharing personal documents, and investigate requests for payment or sensitive financial information. SpanSam does not decide applications or guarantee interviews.
Prepare your free CVAbout this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.