IT Learnership (12-Month) – iStore Retail Stores
Overview
This learnership is ideal for someone who genuinely enjoys helping people, communicates confidently, and thrives in a fast-paced retail environment. You’ll work closely with experienced technical teams, support customers with their Apple devices and technology queries, and gain exposure across multiple areas of the business before being placed into a store environment. During the first 6 weeks, learners will rotate through various departments and business areas to gain broader exposure to our operations, systems, customer experience, and technical support environment. Successful candidates must be open to learning, adaptable, and willing to travel between stores if operational support is required. This is a 12-month contract. It is a paid learnership.
Requirements
- Completed Matric
- Completed A+ and N+ Qualification
- Basic understanding of computer hardware and software
- Familiarity with operating systems such as Windows and macOS
- Basic understanding of networking concepts
- Strong troubleshooting and problem-solving ability
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work well within a team environment
- Willingness to work weekends and retail hours
- Willingness to travel between stores when required
- Passion for technology and helping people
Responsibilities
- Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products
- Troubleshoot basic software and hardware-related issues
- Assist customers in understanding and using their devices more effectively
- Provide professional, friendly, and solution-driven customer support in-store and telephonically
- Escalate complex issues where required
- Maintain accurate customer and repair records
- Work closely with store teams and technical specialists to ensure an excellent customer experience
- Participate in a structured rotational training programme across different business areas
- Travel to different stores when required to support operational needs
- Work retail hours, including weekends, public holidays, and peak retail periods
How to apply
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.