Business Development Graduate
Overview
The Business Development Graduate will support the team in coordinating and executing commercial initiatives and projects across different business domains. The role involves monitoring the performance of catering products, assisting with market analysis, and maintaining operational documentation. The individual will also engage in ongoing improvement initiatives to enhance efficiency and customer experience while preparing commercial reports and collaborating with various internal departments.
Requirements
- Grade 12 or Equivalent (Essential)
- Bachelor’s degree (e.g., BCom, Business Science, Industrial Engineering, Supply Chain, Finance, Analytics or similar) (Essential)
- Interest in commercial aviation, customer experience, and operational execution
- Basic understanding of supplier coordination and service delivery processes
- Knowledge of reporting principles and data analysis concepts
- Interpersonal skills
- Strong attention to detail
- Results driven
- Ability to keep one’s composure in a fast moving, dynamic environment
- Excellent Communication skills (verbal and written)
- Analytical mind-set
Responsibilities
- Support the team with the coordination and execution of commercial initiatives and projects across various business areas
- Assist with monitoring the performance of catering products and ancillary revenue streams to identify trends, opportunities, and operational challenges
- Support the implementation and post implementation review of ancillary products, promotions, and commercial initiatives
- Assist with conducting competitor and market analysis to support commercial decision-making and identify industry trends and opportunities
- Assist with developing and maintaining process documentation, SOPs, checklists, trackers, and operational controls
- Support continuous improvement initiatives aimed at improving operational efficiency, reporting visibility, customer experience, and commercial performance
- Maintain accurate records, documentation, and filing systems relating to commercial activities and projects
- Participate in structured rotational exposure across various commercial functions, including catering, ancillary revenue, partnerships, distribution, and GDS support
- Build knowledge and understanding of airline commercial operations, customer trends, revenue drivers, and industry practices
- Demonstrate initiative, accountability, and a willingness to learn within a dynamic airline environment
- Assist with preparing and maintaining weekly and monthly commercial reports, dashboards, presentations, and performance summaries
- Support the collection, analysis, and validation of operational and commercial data to identify trends, variances, recurring issues, and improvement opportunities
- Assist with compiling business cases and management reports relating to ancillary products and commercial initiatives
- Support the maintenance of accurate, up-to-date, and reliable commercial data and information for reporting and decision-making purposes
- Assist with liaising with internal departments, suppliers, and service providers regarding operational queries, reconciliations, recurring issues, and follow-up actions to support effective service delivery and operational continuity
- Assist with monitoring supplier performance and following up on outstanding actions to support the maintenance of operational and service delivery standards
How to apply
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