Collections Agent (Finchoice) COL-004
Overview
The ideal candidate will be responsible for telephonically collecting money from customers who have outstanding debt to generate cash flows, minimize bad debts, reduce the risk of write-offs, and rehabilitate delinquent customers.
Requirements
- Grade 12 / Matric or Equivalent Qualification
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
Responsibilities
- Generate revenue by collecting money on delinquent accounts (60-90 days) within 30 days
- Obtain 'promise to pay' from customers
- Rehabilitate and educate customers regarding their payment profile
- Achieve daily collection targets
- Negotiate payments from customers following the call script
- Complete lost time sheets daily
- Adhere to company systems, processes, policies and procedures
- Look for ways to improve efficiencies
- Provide polite, friendly, efficient and professional customer service
- Capture all details of customer liaison and agreements accurately onto the system
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.