OPERATIONAL INTELLIGENCE ADMINISTRATOR
Vacancy at a glance
- Employer
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- Location
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- Pay or stipend
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- Closing date
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- Employment arrangement
- OPERATIONAL INTELLIGENCE ADMINISTRATOR
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
The Operational Intelligence Administrator is a hands-on, tech-savvy individual responsible for supporting the launch of software products. This role involves onboarding early users, resolving app and portal-related issues, collecting feedback, and supporting field teams during the pilot phase. The administrator will act as a bridge between users and the product team to ensure a smooth rollout.
Requirements
- Strong troubleshooting skills and technical comfort with mobile apps and admin portals.
- Excellent interpersonal and communication skills.
- Ability to explain tech concepts to non-technical users clearly and patiently.
- Strong organizational skills and attention to detail.
- Ability to work independently and in the field with minimal supervision.
- Experience in customer support, training, or product rollout is a plus.
- CompTIA A+ and CompTIA Network+
Responsibilities
- Guide new users through setup, registration, and basic usage of the app and admin portal.
- Conduct training sessions or demos as needed.
- Provide timely, hands-on technical support to resolve user queries (in-app, admin portal, login issues, etc.).
- Escalate complex technical issues to the engineering team when necessary.
- Work alongside users during their first interactions with the app to understand real-world challenges.
- Observe and document user behaviors and pain points for the product team.
- Gather structured and unstructured feedback during onboarding and usage.
- Submit weekly summaries of user challenges, bugs, and feature requests.
- Help maintain onboarding guides, FAQs, and support documentation.
- Pull and share operational and commercial reports.
- Track support tickets or incidents and share trends with the project team.
How to apply
Application checklist and CV advice
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For OPERATIONAL INTELLIGENCE ADMINISTRATOR, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
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