OPERATIONAL INTELLIGENCE ADMINISTRATOR
Overview
The Operational Intelligence Administrator is a hands-on, tech-savvy individual responsible for supporting the launch of software products. This role involves onboarding early users, resolving app and portal-related issues, collecting feedback, and supporting field teams during the pilot phase. The administrator will act as a bridge between users and the product team to ensure a smooth rollout.
Requirements
- Strong troubleshooting skills and technical comfort with mobile apps and admin portals.
- Excellent interpersonal and communication skills.
- Ability to explain tech concepts to non-technical users clearly and patiently.
- Strong organizational skills and attention to detail.
- Ability to work independently and in the field with minimal supervision.
- Experience in customer support, training, or product rollout is a plus.
- CompTIA A+ and CompTIA Network+
Responsibilities
- Guide new users through setup, registration, and basic usage of the app and admin portal.
- Conduct training sessions or demos as needed.
- Provide timely, hands-on technical support to resolve user queries (in-app, admin portal, login issues, etc.).
- Escalate complex technical issues to the engineering team when necessary.
- Work alongside users during their first interactions with the app to understand real-world challenges.
- Observe and document user behaviors and pain points for the product team.
- Gather structured and unstructured feedback during onboarding and usage.
- Submit weekly summaries of user challenges, bugs, and feature requests.
- Help maintain onboarding guides, FAQs, and support documentation.
- Pull and share operational and commercial reports.
- Track support tickets or incidents and share trends with the project team.
How to apply
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