Repairs Manager- Johannesburg
Overview
We are looking for an experienced Repairs Manager to take ownership of our repair operation and lead our team of technicians. This is a hands-on management role focused on productivity, quality, turnaround time, and customer satisfaction.
Requirements
- Grade 12 / Matric
- Relevant technical qualification or trade qualification
- At least 5 years' experience in a workshop, repair or technical environment
- Previous experience managing or supervising technicians
- Experience managing a high-volume repair operation
- Experience with job card or workshop management systems
- Good computer literacy, including Excel
Responsibilities
- Managing the daily repair workflow and allocating jobs to technicians
- Leading, managing and developing the technician team
- Taking ownership of all job cards and ensuring they are accurate and up to date
- Monitoring open and ageing repairs and driving jobs through to completion
- Managing repair turnaround times and technician productivity
- Ensuring repairs are completed correctly, tested and meet required quality standards
- Monitoring jobs awaiting parts, quotations or customer approval
- Investigating repeat repairs and identifying opportunities to improve repair quality
- Working closely with the Spares and Service Centre teams
- Ensuring the repair system accurately reflects the status of every job
- Managing escalated technical and customer-related repair issues
- Producing and reviewing repair performance reports
- Maintaining high standards of housekeeping, safety and discipline within the repair area
- Continuously improving the repair process, productivity and turnaround times
How to apply
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